Question 1

How can I contact you regarding cufflinks or tallit atarot?

Accepted Answer

You can contact us via the contact page on the website.
by WhatsApp,
by phone. +972-52-5640243 
or by email : ejsutton6@gmail.com

Question 2

I’d like to purchase cufflinks or tallit atarot as a gift - can I ship directly to the recipient, and do you offer gift packaging?

Accepted Answer

Yes - you can enter the recipient’s shipping address at checkout. We offer elegant gift-ready packaging for both cufflinks and atarot. You can also leave a note at checkout requesting “Gift wrap” and add a short greeting message to be included.

Question 3

Can I order custom cufflinks or custom tallit atarot?

Accepted Answer

Yes. We offer custom cufflinks (including logo/lettering options depending on the design), and custom atarot based on available collections and materials. Please search 'Custom cufflinks' on the website or contact us with your request.

Question 4

What are the warranty terms for cufflinks and tallit atarot?

Accepted Answer

Warranty – Cufflinks (12 months):

We provide a 12-month warranty on cufflinks (subject to normal, proper use). The warranty covers issues such as a fallen/loose crystal and relevant connection/joint problems (e.g., a disengaged joint/soldering), depending on the item’s structure.

Warranty – Tallit Atarot (36 months):
 We provide an extended 36-month warranty on tallit atarot, covering a fallen crystal (subject to normal, proper use).

Question 5

I purchased cufflinks or tallit atarot and would like to exchange - what should I do?

Accepted Answer

You may request an exchange within 14 days of receiving your order (subject to our store policy and prior coordination).
Cufflinks can be exchanged at one of our sales points by prior arrangement (except cufflinks from the SALE/Promotions category, which can be exchanged only at our factory store), or at our factory store in Petach Tikva by prior arrangement.
Important: Custom-designed cufflinks cannot be exchanged or returned. Tallit atarot also cannot be exchanged or returned, as they are made to personal order.
For coordination and questions: +972-52-5640243.

Question 6

Can I cancel an order for cufflinks or tallit atarot?

Accepted Answer

Order cancellation – Cufflinks: You may cancel your order within 14 days of receiving it, subject to our store policy. If the cufflinks were delivered, a refund will be issued after the cufflinks are returned and inspected to confirm they were not damaged. Returns should be sent to our factory store (Hoshea 9 St., Petach Tikva). Return shipping is at the customer’s expense. Custom/personalized cufflinks are non-cancellable and non-returnable.

Order cancellation – Tallit Atarot: Orders for tallit atarot cannot be cancelled, as they are made to personal order.

Question 7

What payment methods do you offer?

Accepted Answer

Credit card. (Up to 5 installments with a purchase of 399 NIS +)
PayPal.
Offline payment via Bit/PayBox.
Kaspa (crypto) contact us for details.

Question 8

What are the shipping times in Israel vs. international?

Accepted Answer

Israel shipping: Home delivery within 3–5 business days, or a special courier option (by prior arrangement).

International shipping: From 5 up to 21 business days, depending on the shipping method.

Question 9

What is your members club, and is it free to join?

Accepted Answer

Members receive exclusive offers on both cufflinks and tallit atarot, and can view order history and manage details in their personal area. Joining is done via website signup and is currently free of charge.

שאלות ותשובות

איך אוכל ליצור אתכם קשר?

אני מעוניין/ת לקנות חפתים או עטרות כמתנה - האם אפשר להזין כתובת של מקבל המתנה, והאם קיימת אריזת מתנה?

האם ניתן להזמין חפתים או עטרות בעיצוב אישי?

מהם תנאי האחריות של החפתים והעטרות?

קניתי חפתים או עטרות באתר ואני מעוניין/ת להחליפם. מה עלי לעשות?

האם ניתן לבטל עסקה של חפתים או עטרות?

מהם תנאי התשלום באתר?

איך אקבל את החפתים או העטרות שנרכשו באתר?

מהו מועדון הלקוחות שלכם? כיצד מצטרפים אליו? והאם ההצטרפות כרוכה בתשלום?

Frequently asked questions